<?xml version="1.0" encoding="UTF-8" ?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:webfeeds="http://webfeeds.org/rss/1.0" xmlns:media="http://search.yahoo.com/mrss/">
    <channel>
        <title>Lucky Orange Status</title>
        <link>https://status-classic.luckyorange.com/rss</link>
        <description><![CDATA[Status Feed]]></description>
        <atom:link href="http://www.luckyorange.com/" rel="self"></atom:link>
                                                                <language>en</language>
        <lastBuildDate>Wed, 22 Apr 2026 02:15:11 +0000</lastBuildDate>
                <item>
            <title><![CDATA[Login access unavailable]]></title>
                        <link>https://status-classic.luckyorange.com/incident/85/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/85/</guid>
            <description><![CDATA[Lucky Orange is temporarily unavailable while our engineering team resolves a technical issue causing the login to be unavailable.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 23 Feb 2026 16:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Classic Lucky Orange Access]]></title>
                        <link>https://status-classic.luckyorange.com/incident/84/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/84/</guid>
            <description><![CDATA[We are currently experiencing issues with customers being able to login to the classic dashboard.  We are aware of the issue and are working to resolve this as soon as possible.  All data is still being collected on visitors and will be available once access is restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 18 Dec 2025 15:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat Logs - Email Delivery]]></title>
                        <link>https://status-classic.luckyorange.com/incident/83/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/83/</guid>
            <description><![CDATA[We are aware that some of our customers are having issues with chat logs being delivered by email.  We are investigating the issue and will provide updates as we identify and work to fix the issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 28 Nov 2025 20:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Blank Screen]]></title>
                        <link>https://status-classic.luckyorange.com/incident/82/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/82/</guid>
            <description><![CDATA[We are making some updates to our database which may cause recordings to show blank for a time period while the update occurs.  Once the update is completed, all recordings will display as expected.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 06 Dec 2024 06:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Interruption - Classic Login]]></title>
                        <link>https://status-classic.luckyorange.com/incident/81/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/81/</guid>
            <description><![CDATA[We are experiencing a temporary technical issue with authorization that is preventing users from logging in.  We apologize for the disruption as will update here when access has been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 09 Apr 2024 05:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[60 day storage - Classic]]></title>
                        <link>https://status-classic.luckyorange.com/incident/80/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/80/</guid>
            <description><![CDATA[The issue has been resolved and all customers on 60 days retention will now see recordings come through and playing again.  Thank you for your patience and please reach out with any questions.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Sun, 18 Jun 2023 03:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Heatmap Click Reporting]]></title>
                        <link>https://status-classic.luckyorange.com/incident/79/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/79/</guid>
            <description><![CDATA[### Update:
This issue has been resolved.

### Original:
We have identified an issue that is causing some heatmaps to show "Error loading clicks" before all data is loaded in.  We will provide an update as soon as this issue is resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 24 Aug 2022 19:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Classic: Service Provider Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/78/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/78/</guid>
            <description><![CDATA[### Update 9:15AM CDT, August 3
As of this morning we have confirmed that all data restoration has been completed across all storage lengths. If you are still having issues, please reach out to support@luckyorange.com for assistance.

### Update 6:50PM CDT, July 31
Our backups for Lucky Orange classic were performed once per day and therefore there will be a brief period of missing data on July 26th, but all other data continues to be restored. 90 day storage customers have been fully restored, 30 day customers are above 50% restored and 365 and 60 day customers will be restored soon. We continue to appreciate your patience as we restore this data.

### Update 1:50PM CDT, July 28
We have been able to retrieve our backups and have started the process of restoring missing data, starting with customers on 30 day storage. You should start seeing data appearing in the dashboard slowly over time. Please be patient as this is a very large amount of data we must restore. We will continue to update this page as progress is made.

### Update 8:30PM CDT, July 27
All features are back up and running and new data is being collected. We continue to work hard to retrieve our backups from the broken service provider for all past data. 

### Update 1:15PM CDT, July 27
We have successfully moved all systems off of the broken service provider and all new recordings should now be visible within the dashboard. We are working closely with our contacts at the service provider to retrieve our backups for all past data. We will provide additional updates as we know more.

### Update 11:30AM CDT, July 27
We are currently moving all systems from the affected service provider to a different service provider. Once this is complete, new recordings will begin displaying within the dashboard. We will then begin work on restoring existing data. Thank you again for your patience as we work through this.

### Original Message, July 26
Customers on Lucky Orange Classic are experiencing a delay in processing of dashboard data which is also connected to recordings and heatmaps. One of our service providers is currently experiencing downtime which is causing this delay. As soon as we resolve this issue with them, all data should begin appearing in the Lucky Orange Classic dashboard again.  We apologize for the disruption and will update here once service is restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 27 Jul 2022 03:14:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Data Collection Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/77/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/77/</guid>
            <description><![CDATA[We have identified and resolved an issue that caused data to not be collected and stored properly during this outage.  As a result, some accounts may experience missing recordings during this time period.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Sun, 06 Feb 2022 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Lucky Orange Classic Login Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/76/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/76/</guid>
            <description><![CDATA[We are currently experiencing an issue with a service provider that is preventing logging in from Lucky Orange classic.  All data is still being collected as normal and we will update everyone as soon as you are able to login again.  No passwords need to be updated as your existing password will work as soon as this is resolved.

11:15 AM CST - We have resolved the issue and you should now be able to have access to your account again.  No data was lost during this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 30 Sep 2021 15:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Data Collection Issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/75/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/75/</guid>
            <description><![CDATA[An outage occurred at one of our data centers that prevented a small subset of accounts to temporarily not collect new data during this outage.  Our team has addressed the issue, and are working on preventing this type of outage from occurring again.  At this time, the missing data has not been recovered but all previously collected data, and new data is readily available and accessible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 19 Aug 2021 23:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Back to normal]]></title>
                        <link>https://status-classic.luckyorange.com/incident/74/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/74/</guid>
            <description><![CDATA[Recordings for customers on 30 day retention should be accessible again. Recordings captured during the downtime are being processed and will be available in the dashboard shortly. We apologize for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 14 Feb 2020 16:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Data Processing Issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/73/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/73/</guid>
            <description><![CDATA[We have identified an issue where customers with 30 day retention are experiencing problems playing recordings through the dashboard. We are working to resolve this issue with our service provider and will update soon. No data has been lost.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 14 Feb 2020 15:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[API Issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/72/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/72/</guid>
            <description><![CDATA[There is an issue with our login API that we are working to resolve. New data is still coming into the system and will be available as soon as the issue is resolved. We are sorry for any inconvenience this has caused and we are working to resolve it ASAP.

UPDATE: The issue has been resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 04 Feb 2020 18:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat Availability]]></title>
                        <link>https://status-classic.luckyorange.com/incident/70/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/70/</guid>
            <description><![CDATA[We identified the issue that was causing some accounts to not be able to chat.  We have pushed an update to fix the issue and all should now be working as expected.  Please reach out to support@luckyorange.com with any additional questions.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 15 Jan 2020 12:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Issue Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/69/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/69/</guid>
            <description><![CDATA[An issue with a third-party vendor has been resolved and new recordings should now be coming in. We apologize for the inconvenience and are making internal changes to ensure this issue does not happen again.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 02 Jan 2020 22:37:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Data collection not working]]></title>
                        <link>https://status-classic.luckyorange.com/incident/68/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/68/</guid>
            <description><![CDATA[We have identified an issue that is currently preventing our tracking code from working properly. We are working to resolve the issue as quickly as possible and will provide an update soon.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 02 Jan 2020 22:26:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live view &amp; Live chat]]></title>
                        <link>https://status-classic.luckyorange.com/incident/67/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/67/</guid>
            <description><![CDATA[We are performing some updates to live view and chat that will cause a temporary outage.  We will update everyone as soon as this is completed.
This issue should now be resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 25 Dec 2019 17:09:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Partially missing scroll data]]></title>
                        <link>https://status-classic.luckyorange.com/incident/66/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/66/</guid>
            <description><![CDATA[We have discovered an incident that occurred where, for certain types of websites, scroll data was not captured correctly. We have identified the root cause of this and resolved the issue. We apologize for any inconvenience this may have caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 10 Dec 2019 22:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitor &amp; Chat Delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/65/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/65/</guid>
            <description><![CDATA[We are working with our service providers to identify the cause of delays experienced within our dashboard.  We will provide an update shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 05 Mar 2019 17:23:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Heatmaps Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/64/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/64/</guid>
            <description><![CDATA[Heatmaps should be functional again. Sorry for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 05 Dec 2018 16:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[System Update: Heatmaps]]></title>
                        <link>https://status-classic.luckyorange.com/incident/63/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/63/</guid>
            <description><![CDATA[We are performing an update that may cause heatmaps to not load for a few minutes.  We will provide an update as soon as this is resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 05 Dec 2018 16:33:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Maintenance Update]]></title>
                        <link>https://status-classic.luckyorange.com/incident/62/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/62/</guid>
            <description><![CDATA[We are performing an update on the database which may cause playback of recordings and dynamic heatmaps to not work.  All data is still being collected and will be view-able as soon as this update is complete.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 06 Nov 2018 08:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Maintenance Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/61/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/61/</guid>
            <description><![CDATA[We are working on an update with our service provider that may cause intermittent loss of access to the dashboard.  We will provide an update as soon as this is completed and there will be no data lost during this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Sat, 06 Oct 2018 16:09:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Incoming Data Delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/60/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/60/</guid>
            <description><![CDATA[We are working with our service provider to identify why incoming data is not displaying in real time.  We will provide an update shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Sat, 06 Oct 2018 00:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitor &amp; Recording Data Delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/59/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/59/</guid>
            <description><![CDATA[We have identified what caused the delay and a fix has been put into place to prevent this from happening in the future.  No data was lost and all is back up and operational.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 25 Jul 2018 15:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Cloud Provider Incident Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/58/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/58/</guid>
            <description><![CDATA[The dashboard and other Lucky Orange services should now be returning to normal. Backlogged recording data should be completely processed and no data collected during the downtime was lost.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 17 Jul 2018 19:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Cloud Provider Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/57/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/57/</guid>
            <description><![CDATA[A widespread outage affecting our infrastructure provider is affecting our dashboard and other services. Recordings are still being collected, but are currently unable to be processed or displayed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 17 Jul 2018 19:32:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitors Not Available]]></title>
                        <link>https://status-classic.luckyorange.com/incident/56/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/56/</guid>
            <description><![CDATA[Our cloud provider is experiencing a temporary outage that has caused live visitors to be unavailable.  They are investigating and should have a fix in place shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 02 May 2018 21:07:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat Availability]]></title>
                        <link>https://status-classic.luckyorange.com/incident/55/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/55/</guid>
            <description><![CDATA[You may experience connectivity issues with chat.  We have identified the cause and are working to resolve the issue right away.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 17 Apr 2018 15:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[API Connectivity Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/54/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/54/</guid>
            <description><![CDATA[Any intermittent outages have now been mitigated and all functionality of the app should be back to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 04 Apr 2018 13:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[API Connectivity]]></title>
                        <link>https://status-classic.luckyorange.com/incident/53/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/53/</guid>
            <description><![CDATA[We are currently experiencing intermittent outages with our API.  All data is still being collected as expected and as soon as the delay is resolved, all functionality will return back to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 04 Apr 2018 13:11:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Returning to normal]]></title>
                        <link>https://status-classic.luckyorange.com/incident/52/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/52/</guid>
            <description><![CDATA[Recordings are now being processed and should now be appearing in the dashboard. Thank you for your patience as we worked through this. If you are still experiencing issues, please contact support@luckyorange.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 16 Nov 2017 18:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Incoming recordings delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/51/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/51/</guid>
            <description><![CDATA[An issue with one of our service providers is preventing incoming recordings from appearing in the dashboard. No data has been lost and is queued to be processed as soon as our service provider resolves their issues. We are working to resolve this issue as quickly as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 16 Nov 2017 17:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Issue resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/50/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/50/</guid>
            <description><![CDATA[The previous issue with recording playback being delayed has been resolved. No data was lost and playback should be returning to normal for all customers shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 02 Oct 2017 22:39:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording Playback Delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/49/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/49/</guid>
            <description><![CDATA[We are currently experiencing a delay with the recording data being uploaded.  You may experience delays in playing back recent recordings while we work to resolve this issue.  As soon as we have further updates, we will make sure to provide them.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 02 Oct 2017 19:28:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Issues Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/48/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/48/</guid>
            <description><![CDATA[All issues are now resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 30 Aug 2017 21:09:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Connection Issues]]></title>
                        <link>https://status-classic.luckyorange.com/incident/47/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/47/</guid>
            <description><![CDATA[There is an ongoing networking issue with our Google Cloud provider that is randomly causing issues viewing recordings or logging into the system. As soon as this is resolved these issues should go away. For more information on the status of this please see: [https://status.cloud.google.com/incident/cloud-networking/17002](https://status.cloud.google.com/incident/cloud-networking/17002)

All recording data is still coming in normally and there should not be any missing data.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 30 Aug 2017 20:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/46/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/46/</guid>
            <description><![CDATA[The issues should now be resolved. We apologize for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 24 Aug 2017 21:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Realtime System Performance Issues]]></title>
                        <link>https://status-classic.luckyorange.com/incident/45/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/45/</guid>
            <description><![CDATA[There is an issue with our realtime and chat system that we are working to resolve ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 24 Aug 2017 20:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat Issues Stable]]></title>
                        <link>https://status-classic.luckyorange.com/incident/44/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/44/</guid>
            <description><![CDATA[We have isolated many of the issues with chat and live visitors and are monitoring for any issues. We apologize for any inconvenience and are working hard to ensure the stability of the system.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 16 Aug 2017 01:41:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat &amp; Live Visitors Intermittent Outages]]></title>
                        <link>https://status-classic.luckyorange.com/incident/43/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/43/</guid>
            <description><![CDATA[We have encountered an issue with live visitors and chat that is causing it to not work for some customers.  Our development team is working around the clock to fix this issue and we will have it back up and running as soon as possible.  We will update this status as soon as we have more information and appreciate your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 15 Aug 2017 18:38:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitors &amp; Chat back to Normal]]></title>
                        <link>https://status-classic.luckyorange.com/incident/42/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/42/</guid>
            <description><![CDATA[Live visitors & chat should be back to normal. We are continuing to monitor the issue and apologize for the inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 14 Aug 2017 15:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitors Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/41/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/41/</guid>
            <description><![CDATA[We are aware of an outage affecting Live Visitors & Chat. There is an issue with one of our service providers and we are working with them to resolve this ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 14 Aug 2017 14:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings are back to normal.]]></title>
                        <link>https://status-classic.luckyorange.com/incident/40/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/40/</guid>
            <description><![CDATA[An issue with our service provider that caused recording playback to not function properly for new recordings has been resolved. Functionality should now be returning to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 20 Jul 2017 15:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording queue is backed up]]></title>
                        <link>https://status-classic.luckyorange.com/incident/39/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/39/</guid>
            <description><![CDATA[Recordings are backed up. We are still collecting data and there should be no loss of recordings. We apologize for the inconvenience and are working to resolve this ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 20 Jul 2017 12:07:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording playback returning to normal]]></title>
                        <link>https://status-classic.luckyorange.com/incident/38/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/38/</guid>
            <description><![CDATA[An issue with our service provider that caused recording playback to not function properly for new recordings has been resolved. Functionality should now be returning to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 17 Jul 2017 19:28:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording playback delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/37/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/37/</guid>
            <description><![CDATA[We are investigating an issue with the ability to watch new recordings. No data should be lost as a result of this issue. We hope to have this resolved as soon as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 17 Jul 2017 19:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/36/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/36/</guid>
            <description><![CDATA[Recordings are caught up and the issues should be resolved now. We apologize for the inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 14 Jun 2017 14:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings queue is backed up.]]></title>
                        <link>https://status-classic.luckyorange.com/incident/35/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/35/</guid>
            <description><![CDATA[Recording data is backed up and will be delayed slightly. All data is still in our system and should catch up soon.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 14 Jun 2017 11:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback back to normal]]></title>
                        <link>https://status-classic.luckyorange.com/incident/34/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/34/</guid>
            <description><![CDATA[Recordings playback should now be returning to normal. We identified it as an issue with one of our service providers and are working with them to prevent this issue from happening in the future.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 23 May 2017 16:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Delay in recordings playback in dashboard]]></title>
                        <link>https://status-classic.luckyorange.com/incident/33/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/33/</guid>
            <description><![CDATA[We are currently investigating an issue with playback of new recordings in our dashboard. All data is still coming into our system and no data will be lost, only playback is affected. We are working to resolve this as quickly as possible. Thank you for your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 23 May 2017 15:46:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback Resolved]]></title>
                        <link>https://status-classic.luckyorange.com/incident/32/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/32/</guid>
            <description><![CDATA[Recordings should be back to normal now.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 12 May 2017 20:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback of Recordings is temporarily Down]]></title>
                        <link>https://status-classic.luckyorange.com/incident/31/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/31/</guid>
            <description><![CDATA[Playback of Recordings is temporarily down. All recording data is still in our queue and should populate as soon as playback returns to normal. We apologize for this inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 12 May 2017 20:18:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback &amp; Heatmaps are slowed for some users]]></title>
                        <link>https://status-classic.luckyorange.com/incident/30/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/30/</guid>
            <description><![CDATA[We are experiencing some performance issues for some customers with playing recordings and loading heatmaps. We are working to resolve this as soon as possible. Thank you for your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 02 May 2017 17:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Backed Up]]></title>
                        <link>https://status-classic.luckyorange.com/incident/29/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/29/</guid>
            <description><![CDATA[UPDATE: Should be resolved now.

ORIGINAL: Recordings are delayed about 25 minutes. They should be catching up shortly. We apologize for this delay. No data should be lost.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 27 Apr 2017 15:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Delay Update #2]]></title>
                        <link>https://status-classic.luckyorange.com/incident/28/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/28/</guid>
            <description><![CDATA[New recordings should now be coming in for all accounts. We are continuing to fill in yesterday's recordings and are making changes to prevent this from happening in the future.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 07 Apr 2017 20:57:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Delay Update]]></title>
                        <link>https://status-classic.luckyorange.com/incident/27/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/27/</guid>
            <description><![CDATA[Our team is continuing to work on reducing the recording delay for certain users. We will continue to update this status page as more information is available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 07 Apr 2017 07:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Delay]]></title>
                        <link>https://status-classic.luckyorange.com/incident/26/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/26/</guid>
            <description><![CDATA[Some accounts are experiencing a delay in accessing recordings. Despite the delay, your recordings are still being captured. We have a full team working to resolve the processing delay and apologize for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 06 Apr 2017 20:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Delay in Recordings]]></title>
                        <link>https://status-classic.luckyorange.com/incident/24/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/24/</guid>
            <description><![CDATA[There is a delay in our recordings queue for some accounts. All data is in the queue and you should not have any missed recordings when it finishes processing. We apologize for the delay.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 06 Apr 2017 12:35:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings backed up]]></title>
                        <link>https://status-classic.luckyorange.com/incident/23/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/23/</guid>
            <description><![CDATA[:: UPDATE ::
Recordings have returned to normal. 

:: ORIGINAL MESSAGE ::
Our recordings queue is currently experiencing capacity issues and is delayed for some accounts.  All data is still in the queue and will be processed soon, so you should see all your recordings come in over the next few hours. We apologize for this inconvenience and are working hard to expedite the process.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 04 Apr 2017 22:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Email Reports Missing Data]]></title>
                        <link>https://status-classic.luckyorange.com/incident/22/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/22/</guid>
            <description><![CDATA[Over the weekend we experienced an issue with our email reporting system that is affecting some users. We are deploying a fix this morning- you should begin seeing corrected emails today. We are sorry for any confusion or inconvenience this might have caused and appreciate your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 13 Mar 2017 14:12:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Provider Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/21/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/21/</guid>
            <description><![CDATA[### Update
Our service provider appears to be recovering from their outage and functionality in our dashboard is returning to normal. We will continue to monitor the situation.

### Update
We are still monitoring the issue with our service provider (AWS). Users may be unable to log in until the issue is resolved. Data collection should not be affected.

### Issue
Our service provider is currently experiencing an outage that is preventing recording playback from functioning properly. All other functionality should continue to work.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 28 Feb 2017 18:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Delayed Data]]></title>
                        <link>https://status-classic.luckyorange.com/incident/20/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/20/</guid>
            <description><![CDATA[### UPDATE
Recordings should be caught up, but we are still monitoring.

We are aware of several issues affecting our recordings and live visitor playback. We are working to resolve this as fast as possible. Thank you for your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 27 Sep 2016 05:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/19/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/19/</guid>
            <description><![CDATA[### Update 3
Recordings should now be appearing immediately in the dashboard.

### Update 2
Recordings are again being delayed. We are still investigating this issue. Thank you for your patience.

### Update 1
Recordings should now be catching back up in the dashboard. We are continuing to monitor the situation.

### Original
There is currently a delay in recordings appearing in the dashboard. No recordings should be missed, but some might take extra time to appear. This should be resolved shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 06 Sep 2016 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Provider Outage]]></title>
                        <link>https://status-classic.luckyorange.com/incident/18/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/18/</guid>
            <description><![CDATA[### Resolved
Amazon has confirmed that they have resolved the issue and all services are back online.

### Update

An issue with our service provider, Amazon, is preventing users from being able to log into their accounts. We are monitoring the situation and hope to have full functionality restored soon. We apologize for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Mon, 05 Sep 2016 16:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Unavailable]]></title>
                        <link>https://status-classic.luckyorange.com/incident/17/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/17/</guid>
            <description><![CDATA[### Update
Recordings should be slowly reappearing in the dashboard. We are monitoring the situation.

### Original Message
Recordings are currently unavailable in the dashboard. We are working to restore access as quickly as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 01 Sep 2016 21:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/16/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/16/</guid>
            <description><![CDATA[Recordings are currently delayed. They should be restored shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 01 Sep 2016 15:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Playback Issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/15/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/15/</guid>
            <description><![CDATA[# UPDATE #2
All should be back to normal now.

# UPDATE
There are some recordings that will not playback, but they are being imported in.


# ORIGINAL
There is an issue affecting recordings playback that we are working to resolve ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 29 Jul 2016 13:46:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Dashboard Issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/14/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/14/</guid>
            <description><![CDATA[### Update
All systems should now be up and running again. Recordings during the downtime are being repopulated into the dashboard as we speak and should be completed soon. Please email support@luckyorange.com if you are still experiencing any issues.

### Original Message
There is an issue with our Amazon account that is preventing logins to the dashboard. We are working with Amazon to resolve this ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 26 Jul 2016 13:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback issue]]></title>
                        <link>https://status-classic.luckyorange.com/incident/13/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/13/</guid>
            <description><![CDATA[There is an issue playing back recordings which we are investigating. All data is still being recorded, however playback may be unavailable for some recordings. We are working to resolve this ASAP.

### UPDATE
Recordings should playback normally now Sorry for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 28 Jun 2016 13:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Data collection and upgrades]]></title>
                        <link>https://status-classic.luckyorange.com/incident/12/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/12/</guid>
            <description><![CDATA[### Update
Everything should now be back to normal.

### Original Message
We are making a few upgrades to our system that might cause some users to be unable to receive or view new recordings. We are working as quickly as possible to return service to 100% for all users and should be finished in the next 10 to 15 minutes.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 21 Jun 2016 20:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Playback Issue with AWS]]></title>
                        <link>https://status-classic.luckyorange.com/incident/11/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/11/</guid>
            <description><![CDATA[### Update
Recording playback should now be back to normal. Please email support@luckyorange.com if you are still experiencing any issues.

### Update
Amazon is migrating shards to a new cluster and some recordings will be inaccessible until that completes.

## Original Message
There is an issue playing back recordings that is due to a problem in our Amazon AWS infrastructure. We are working with Amazon to resolve it as quickly as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 15 Jun 2016 14:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording Playback Issues]]></title>
                        <link>https://status-classic.luckyorange.com/incident/10/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/10/</guid>
            <description><![CDATA[### Update
The recording playback system should now be back to normal. Some older recordings are still processing and should be available shortly.

### Original Report
We are experiencing an issue with viewing recordings. We are working to resolve this issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 02 Jun 2016 14:57:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording playback issues]]></title>
                        <link>https://status-classic.luckyorange.com/incident/9/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/9/</guid>
            <description><![CDATA[### Update
Everything should now be back to normal. Please email support@luckyorange.com if you are still experiencing issues.

### Original Report
We are detecting issues with recording playback and are working to fix the issue as quickly as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 01 Jun 2016 13:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording Playback Delayed]]></title>
                        <link>https://status-classic.luckyorange.com/incident/8/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/8/</guid>
            <description><![CDATA[Playback of recordings for some users is not working. We are investigating this and should have it resolved ASAP.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 19 May 2016 02:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Delay in Heatmap Builds]]></title>
                        <link>https://status-classic.luckyorange.com/incident/7/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/7/</guid>
            <description><![CDATA[## Update:

The heatmap queue is currently being processed and performance should return to normal soon.

## Original:
There is currently an unusually high number of heatmap build requests in the queue causing lengthy build times for some users. We are actively working to remedy this.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Fri, 22 Apr 2016 18:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings not appearing in dashboard]]></title>
                        <link>https://status-classic.luckyorange.com/incident/6/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/6/</guid>
            <description><![CDATA[### Update 2: 
Data should be restored. If you are missing data please contact support@luckyorange.com with the missing time range and your site ID

### Update:
New recordings should now be coming through. Still processing missing recordings.

### Original Notice:
There is currently a delay in recordings appearing in the dashboard. We are working to resolve this issue and missing recordings will start appearing soon.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 29 Mar 2016 21:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Missing Stats Data]]></title>
                        <link>https://status-classic.luckyorange.com/incident/5/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/5/</guid>
            <description><![CDATA[There was an issue with our basic stats being collected over several hours for some customers. We are working to backfill this data and should have the data come in within the next few hours.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Wed, 20 Jan 2016 16:08:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Visitors Issues]]></title>
                        <link>https://status-classic.luckyorange.com/incident/4/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/4/</guid>
            <description><![CDATA[We are aware of an issue affecting the counts in Live Visitors and are investigating currently.
*The issue has been fixed at 10:45 AM Central time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 08 Sep 2015 15:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Chat Update]]></title>
                        <link>https://status-classic.luckyorange.com/incident/3/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/3/</guid>
            <description><![CDATA[We recently pushed a new version of the chat system. This system now let's you preview typing messages as well as live view and chat at the same time. Some user's browsers are still caching the old system. If you are having trouble chatting, please clear your cache and refresh your dashboard. If you are still having issues please contact support@luckyorange.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Thu, 03 Sep 2015 19:19:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recording Collection]]></title>
                        <link>https://status-classic.luckyorange.com/incident/2/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/2/</guid>
            <description><![CDATA[The issue has been resolved and all recording functionality should be back in place. Sorry for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 01 Sep 2015 04:04:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Recordings Collection]]></title>
                        <link>https://status-classic.luckyorange.com/incident/1/</link>
            <guid isPermaLink="true">https://status-classic.luckyorange.com/incident/1/</guid>
            <description><![CDATA[There is an issue with our recordings collection cluster. We are working to resolve this as fast as we can.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Lucky Orange Status</dc:creator>
            <pubDate>Tue, 01 Sep 2015 02:54:00 +0000</pubDate>
                                                                                                        </item>
            </channel>
</rss>
