This is the official Lucky Orange server status page. We will list any known service outages or interruptions here. If an issue is not listed here but you notice a feature is down please contact support@luckyorange.com.
Other Components
Website
Operational
Data Collection
Operational
Chat
Operational
API
Operational
Live Visitors
Operational
Recordings Playback
Operational
Email Reports
Operational
Heatmaps
Operational
Past Incidents
Tuesday 21st June 2016
Data CollectionData collection and upgrades
Update
Everything should now be back to normal.
Original Message
We are making a few upgrades to our system that might cause some users to be unable to receive or view new recordings. We are working as quickly as possible to return service to 100% for all users and should be finished in the next 10 to 15 minutes.
Monday 20th June 2016
No incidents reported
Sunday 19th June 2016
No incidents reported
Saturday 18th June 2016
No incidents reported
Friday 17th June 2016
No incidents reported
Thursday 16th June 2016
No incidents reported
Wednesday 15th June 2016
Recordings PlaybackPlayback Issue with AWS
Update
Recording playback should now be back to normal. Please email support@luckyorange.com if you are still experiencing any issues.
Update
Amazon is migrating shards to a new cluster and some recordings will be inaccessible until that completes.
Original Message
There is an issue playing back recordings that is due to a problem in our Amazon AWS infrastructure. We are working with Amazon to resolve it as quickly as possible.
