This is the official Lucky Orange server status page. We will list any known service outages or interruptions here. If an issue is not listed here but you notice a feature is down please contact support@luckyorange.com.
Other Components
Website
Operational
Data Collection
Operational
Chat
Operational
API
Operational
Live Visitors
Operational
Recordings Playback
Operational
Email Reports
Operational
Heatmaps
Operational
Past Incidents
Thursday 6th April 2017
Data CollectionRecordings Delay
Some accounts are experiencing a delay in accessing recordings. Despite the delay, your recordings are still being captured. We have a full team working to resolve the processing delay and apologize for any inconvenience.
Data CollectionDelay in Recordings
There is a delay in our recordings queue for some accounts. All data is in the queue and you should not have any missed recordings when it finishes processing. We apologize for the delay.
Wednesday 5th April 2017
No incidents reported
Tuesday 4th April 2017
Data CollectionRecordings backed up
:: UPDATE ::
Recordings have returned to normal.
:: ORIGINAL MESSAGE ::
Our recordings queue is currently experiencing capacity issues and is delayed for some accounts. All data is still in the queue and will be processed soon, so you should see all your recordings come in over the next few hours. We apologize for this inconvenience and are working hard to expedite the process.
